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Terms &FAQs

FAQs

25/08/16

POSTAGE

All prices include postage & packing within the UK
Your order will be delivered by first class post, special delivery or courier depending on the value of the contents.
Please contact us before placing an order from overseas to arrange payment for postage.


GENERAL INFORMATION

How will my jewellery be presented?

Each piece of jewellery is presented in a black card gift box.


Is it silver?

Yes, everything is silver, unless otherwise stated, including all findings (clasps, earwires etc) and the beads are threaded on silver chain, silver wire or 'acculon' (a strong, flexible nylon coated thread).


Can I have a different length chain?

The pendants are supplied on 18inch chains but 16 inch and 20inch lengths are available. Please request an alternative when ordering. The price will remain the same.
Most of the pieces can be modified, please contact us with your request before ordering.


PAYMENT

What is PayPal?

PayPal is a third party payment processor which enables online Credit and Debit card payments. It is a secure system which has over 20 million registered users.


How do I use PayPal?

Add your items to the shopping basket then, when you are ready, view basket and select the 'Secure Checkout'. You will guided through placing your order by Paypal. You do not have to be a registered PayPal user to pay this way, however, if you wish to sign up to an account there is an option to do this at the end of the checkout. All orders are acknowledged by e-mail.


Is PayPal secure?

PayPal automatically encrypts your confidential information in transit from your computer to theirs using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Once your information reaches PayPal it resides on a server that is heavily guarded both physically and electronically. PayPal servers sit behind an electronic firewall and are not directly connected to the Internet, so your private information is available only to authorised computers. Only PayPal has access to your confidential credit/debit card details.


Can I pay by cheque?

Yes, if you prefer to pay by cheque please email us your order and contact details.


TERMS

We aim to despatch all orders as quickly as possible, usually within 3-10 working days upon receipt of payment, but this depends on the availability of the materials, the size of the order and how busy we are! We will contact you if there is any delay.
Commissioned, bespoke, personalised or custom made pieces are subject to delivery terms agreed upon at the time of order and will not be subject to the cancellation terms.
All of the jewellery on this website is handcrafted so each piece is individual and may differ slightly in size and shape from the images presented. Most of the materials used are from natural sources so colours, sizes and shapes may also vary.

Cancellations and Refunds

In the unlikely event that you receive anything that is damaged or faulty please contact us to arrange it's return for a replacement or refund.
You may return any item (except earrings due to Health and Hygiene Regulations) for any reason within 7 days of receipt, providing it is returned in its original state and packaging. You will receive a refund less postage cost within 30 days. Please contact us and obtain a certificate of posting or adequate insurance if you intend to do this.